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How to build a human-centered work culture: the first step

The first step in building a human-centered work culture is having a conversation with key people at your company to explore if your company is ready and willing to take meaningful action towards attracting and retaining top talent.

Invite a diverse group of people to this conversation - decision-makers, employees from different levels and departments, and those with influential voices. The optimal group size is 4-8 people. Set aside at least 90 minutes.

Pose the below powerful questions to your group, in this order, to help you uncover new perspectives and insights about your people, what it’s like to work at your company, and what would be possible with more trust, empathy and belonging. Give each person a few minutes each to respond to each question.

Take notes, and summarize themes you’re hearing to help inform next steps. The goal is to narrow in on a single step you can take together to improve your company culture.


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